We currently ship within The Netherlands only, through PostNL.
We plan to expand to Belgium and the rest of the EU as we grow. If you're outside The Netherlands and would like us to ship to you, drop us a line at info@almasereen.com — knowing where our customers are helps us prioritise.
| Order value | Shipping cost |
|---|---|
| Under €49 | €6.35 |
| €49 and over | Free |
Shipping cost is shown clearly at checkout before you pay. All prices include 21% Dutch BTW (VAT).
During busy periods (launches, holidays), processing may take 1–2 extra days. We'll let you know if there's any delay.
You receive a confirmation email when your order is placed, and a separate email with a PostNL track-and-trace link as soon as it's shipped. You can follow your parcel directly on the PostNL website.
If your order:
Email: info@almasereen.com.
You have 14 calendar days from the moment you receive your order to change your mind, under Dutch and EU consumer law (herroepingsrecht).
Important: cosmetics hygiene exception.
For hygiene and safety reasons, we can only accept returns of unopened bottles with the hygiene seal still intact. This is in line with Article 6:230p sub f of the Dutch Civil Code (BW). Once the seal is broken, the product cannot be returned.
If you're unsure about an ingredient or have a sensitive scalp, contact us before opening — we'll help you choose the right oil or answer any questions.
You bear the cost of return shipping unless the product was defective on arrival. We recommend using PostNL with track-and-trace so the parcel is insured against loss.
You may use this form (it is not required, but it's clearest) to exercise your right of withdrawal. Email it to us, or include the same information in any message.
To: Alma Sereen, Papisland 7, 4337 CX Middelburg, The Netherlands
Email: info@almasereen.com
I hereby give notice that I withdraw from my contract of sale of the following goods: [Product name(s) and quantity]
Ordered on: [Order date]
Received on: [Delivery date]
Order number: [#ORDER]
Your name: [Name]
Your address: [Address]
Date: [Today's date]
Signature (only if sending on paper): [Sign]
Once we receive and verify your unopened return, we refund the full amount you paid (product + original shipping cost) within 14 days, using the same payment method you used at checkout (iDEAL or credit card).
For partial returns (e.g. returning one of three bottles), we refund the product price; shipping is only refunded if the entire order is returned.
Need help? Email info@almasereen.com. We respond within 2 business days.