Free EU shipping over €49 Cruelty-free & vegan Crafted in small batches
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Alma Sereen
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Shipping & Returns.

Last updated: 21 June 2026
On this page
  1. Where we ship
  2. Shipping cost
  3. Processing & delivery time
  4. Tracking your order
  5. Delivery problems
  6. Returns
  7. Model withdrawal form
  8. Refunds

1. Where we ship

We currently ship within The Netherlands only, through PostNL.

We plan to expand to Belgium and the rest of the EU as we grow. If you're outside The Netherlands and would like us to ship to you, drop us a line at info@almasereen.com — knowing where our customers are helps us prioritise.

2. Shipping cost

Order valueShipping cost
Under €49€6.35
€49 and overFree

Shipping cost is shown clearly at checkout before you pay. All prices include 21% Dutch BTW (VAT).

3. Processing & delivery time

  • Processing: we hand-pack and ship your order within 2 business days of receiving payment.
  • Delivery (PostNL): typically 2–5 business days from shipping, depending on your location.
  • Total time from order to doormat: usually 3–7 business days.

During busy periods (launches, holidays), processing may take 1–2 extra days. We'll let you know if there's any delay.

4. Tracking your order

You receive a confirmation email when your order is placed, and a separate email with a PostNL track-and-trace link as soon as it's shipped. You can follow your parcel directly on the PostNL website.

5. Delivery problems

If your order:

  • Hasn't arrived within 30 calendar days of order — contact us and we'll resolve it (replacement or full refund, your choice).
  • Arrives damaged — email us within 48 hours of receiving the parcel with a photo of the damage. We'll send a replacement at no cost or refund you in full.
  • Has the wrong item — email us within 14 days and we'll get the right product to you straight away.

Email: info@almasereen.com.

6. Returns

You have 14 calendar days from the moment you receive your order to change your mind, under Dutch and EU consumer law (herroepingsrecht).

Important: cosmetics hygiene exception.

For hygiene and safety reasons, we can only accept returns of unopened bottles with the hygiene seal still intact. This is in line with Article 6:230p sub f of the Dutch Civil Code (BW). Once the seal is broken, the product cannot be returned.

If you're unsure about an ingredient or have a sensitive scalp, contact us before opening — we'll help you choose the right oil or answer any questions.

How to return

  1. Email info@almasereen.com within 14 days of delivery, telling us you wish to return. You can use the model form below, or simply write the same information in an email.
  2. We send you the return address and a brief instruction.
  3. You have 14 more days to send the unopened product back to us, well-packed, at your expense.
  4. We refund you within 14 days of receiving the returned product.

You bear the cost of return shipping unless the product was defective on arrival. We recommend using PostNL with track-and-trace so the parcel is insured against loss.

7. Model withdrawal form

You may use this form (it is not required, but it's clearest) to exercise your right of withdrawal. Email it to us, or include the same information in any message.

To: Alma Sereen, Papisland 7, 4337 CX Middelburg, The Netherlands
Email: info@almasereen.com

I hereby give notice that I withdraw from my contract of sale of the following goods: [Product name(s) and quantity]

Ordered on: [Order date]
Received on: [Delivery date]
Order number: [#ORDER]
Your name: [Name]
Your address: [Address]
Date: [Today's date]
Signature (only if sending on paper): [Sign]

8. Refunds

Once we receive and verify your unopened return, we refund the full amount you paid (product + original shipping cost) within 14 days, using the same payment method you used at checkout (iDEAL or credit card).

For partial returns (e.g. returning one of three bottles), we refund the product price; shipping is only refunded if the entire order is returned.

Need help? Email info@almasereen.com. We respond within 2 business days.